Refund policy
Returns & Refunds
If something isn't right, we're here to help.
Your right to return
You have 14 days from the day your order arrives to return it.
UK returns: FREE. We'll email you a prepaid return label.
International returns: At your own cost. We recommend a tracked service.
Condition
Items should be returned in the same condition they arrived in — unworn, with original tags attached, and in their original packaging where possible. You're welcome to try items on as you would in a shop. Items returned showing signs of wear beyond reasonable inspection may be subject to a reduction in refund value to reflect their condition.
Non-returnable
For hygiene reasons, we cannot accept returns of underwear or socks once the sealed packaging has been opened. Custom-made or personalised items are also non-returnable, except where faulty.
How to return
- Email info@1929vault.com or visit myaccount.1929vault.com within 14 days of delivery
- We'll send you a prepaid return label (UK) or return instructions (international)
- Package carefully and drop off at the designated post office
- Once received and inspected, we'll refund you within 14 days to your original payment method
For UK free returns using our prepaid label, we cover the cost and the risk of transit. For international returns at your own cost, we cannot be responsible for items lost in transit — use a tracked and insured service.
Faulty or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, let us know within 30 days and we'll cover return shipping and offer a full refund, replacement, or repair in line with the Consumer Rights Act 2015.
Refunds
Refunds are processed within 14 days of receiving your return, to your original payment method. Once issued, refunds typically reach your account within five working days, depending on your bank.
Your statutory rights
Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Questions
info@1929vault.com — we respond within one business day.