Privacy policy
Overview
This Privacy Policy explains how 19:29 VAULT (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website 1929vault.com (the “Site”), place an order, or interact with our services (“Services”).
By using the Site, you agree to the terms of this Privacy Policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons.
Any changes will be posted on this page, and it is your responsibility to review them periodically.
How We Collect & Use Your Information
We collect personal information to provide, improve, and protect our Services, and to comply with legal obligations.
This includes:
Information you provide directly:
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Contact details (name, email, phone, address)
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Order and payment details
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Account information (username, password)
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Customer support communications
Information we collect automatically:
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Usage data (IP address, browser type, device information)
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Interaction data via cookies and similar technologies (for more on cookies, see Shopify’s Cookies Policy)
Information from third parties:
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From service providers (e.g., Shopify, payment processors)
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From marketing or advertising partners
How We Use Your Information
We use your personal information to:
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Process orders, payments, and returns
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Manage your account and preferences
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Provide customer support
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Send updates, offers, and marketing communications (where permitted)
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Detect fraud, enhance security, and comply with legal obligations
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Back-in-stock notifications. If you sign up on a product page to be notified when an item returns to stock, we store your name and email solely for that purpose. Once the notification has been sent (or if the item does not return within six months), your details are deleted. If you also opt in to marketing via the checkbox on the signup form, your details are kept separately for that purpose in accordance with the section below.
Sharing Your Information
We may share your information with trusted partners, including:
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Service providers (e.g., Shopify, payment processors, couriers)
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Marketing partners (subject to your preferences)
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Legal authorities where required by law
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Affiliates within our group
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In the event of a business transfer or merger
We do not sell your personal information.
Cookies & Tracking
We use cookies and similar technologies to operate and improve our Services, personalize your experience, and analyze site performance.
You can manage your cookie preferences through your browser or device settings.
Third-Parties We Use
Shopify — Our e-commerce platform. Hosts the store, processes orders, and stores contact form submissions (including back-in-stock notification requests).
Klaviyo — Our email marketing platform, for newsletters and transactional emails, where you have opted in.
Payment providers — Shopify Payments, PayPal, Apple Pay, and any card networks used to complete your order.
Delivery partners — The couriers we use to deliver your order (name, address, and phone are shared for delivery).
Meta (Facebook / Instagram) and Google — For advertising and analytics, where cookie consent has been given.
Tidio — For on-site chat, if you initiate a chat conversation.
Each processor handles your data only for the purpose described and under a written data processing agreement.
Data Retention & Security
How long we keep your data:
Order and payment records: 7 years, to meet UK tax and accounting obligations.
Customer accounts: For the life of the account. You can request deletion at any time by emailing info@1929vault.com.
Newsletter and marketing subscribers: Until you unsubscribe.
Back-in-stock notification requests: Until the notification is sent or 6 months, whichever is sooner.
Contact form and support messages: Up to 24 months, then deleted or anonymised.
Website analytics data: In line with the retention set by the analytics provider (typically 14 months for Google Analytics 4).
While we implement reasonable security measures, no system is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold on you.
- Correct inaccurate data.
- Delete your data (subject to our legal obligations, e.g. order records we must retain for tax).
- Withdraw consent to marketing at any time.
- Object to processing based on legitimate interests.
- Lodge a complaint with the UK Information Commissioner's Office (https://ico.org.uk).
To exercise any of these rights, please contact us at info@1929vault.com.
We may require verification of your identity before processing your request.
International Transfers
Your data may be processed outside of your country, including in locations that may not provide the same level of data protection.
Where required, we implement safeguards such as Standard Contractual Clauses to protect your information.
Your Privacy Choices
We value your right to control how your personal information is used.
As described in this Privacy Policy, we collect personal information through your interactions with our website, including through cookies and similar technologies. We may also share this information with trusted third parties, such as advertising or analytics partners, to improve your experience and deliver relevant content.
Depending on your location and applicable privacy laws, you may have the right to:
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Opt out of certain types of data collection or targeted advertising
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Adjust cookie and tracking preferences through your browser or device settings
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Withdraw consent for specific uses of your data
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Request access, correction, or deletion of your personal information
If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of any activity that may be considered a “sale” or “sharing” of personal information for targeted advertising.
For additional details or to exercise your privacy rights, please contact us at info@1929vault.com.
You may also view or manage your privacy preferences by visiting Your Privacy Choices.
Contact
For any questions regarding this Privacy Policy or your personal information, contact us at:
Email: info@1929vault.com
19:29 VAULT